Returns and Refund Policy

We have a 14-day return policy. You have 14 days for the package to be delivered to the return address.

To be eligible for a return, your item must be in the same condition that you received it. Unworn, with tags, and in the original packaging. The hygiene sticker must remain attached at all times, otherwise returns will not be accepted. Any proof of removal of the hygiene sticker will result in denied return. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@markyswim.com. Please note that returns will need to be sent to the following address: 139 Fontainbleau Dr, Mandeville Louisiana, 70471

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@markyswim.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@markyswim.com.

 

Thank you for shopping with Marky Swim. We strive to provide high-quality swimwear that meets your expectations, but we understand that sometimes returns may be necessary. Please read our return and refund policy carefully to ensure a smooth and hassle-free process.

1. Returns:

• We accept returns within 10 days of the purchase date.
• To be eligible for a return, items must be unworn, unused, and in the same condition as received.
• All original tags and hygienic liners must be attached.
• Returns are not accepted for items marked as final sale or clearance.
• To initiate a return, simply email us at Info@MarkySwim.com using the e-mail address used to process your order within 10 days of receiving your parcel. Once your RA Number is assigned, the product must be received back by Marky Swim within 14 days.

2. Return Process:

• To initiate a return, please contact our customer service team at Info@MarkySwim.com within 10 days of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will provide you with a return authorization and instructions on how to return the item(s).

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping method to ensure that your return is received.
• Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
• • Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
  • Marky Swim cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
  4. Refunds:
  • Once we receive and inspect your return, we will process a refund to the original payment method.
  • Refunds are typically processed within 5 business days after receiving the returned items.
  • Shipping costs are non-refundable unless the return is due to an error on our part or a defective item.
  5. Exchanges:
  • We currently do not offer direct exchanges. If you need a different size or style, please return the original item(s) for a refund and place a new order.
  6. Defective or Incorrect Items:
  • If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order.
  • We will provide instructions on how to return the item, and we will cover the return shipping costs.
  7. Refund Inquiries:
  • If you have any questions or concerns about the status of your refund, please contact our customer service team at Info@MarkySwim.com.
  8. Changes to This Policy:
  • Marky Swim reserves the right to modify or update this return and refund policy at any time. Any changes will be posted on our website.

  • By making a purchase with Marky Swim, you agree to the terms and conditions outlined in this return and refund policy. If you have any further questions, please contact our customer service team at Info@markyswim.com.

    Thank you for choosing Marky Swim for your swimwear needs!